FAQ - Shipping, Returns & Warranty
Orders & Products
Are MUSOTOKU products suitable for beginners?
All products sold on this site are classified as professional equipment, intended exclusively for use by trained professionals in the tattoo industry.
Shipping
How long does shipping take?
Standard shipping within Spain takes 2-5 business days. International delivery times vary by destination and carrier.
Do I have to pay customs duties or import taxes?
For international shipments, customs duties, taxes, and any other import fees are the customer's responsibility. These charges vary by destination country and are not included in the product or shipping prices. If duties or taxes go unpaid and the shipment is returned to us, the customer is responsible for the return shipping fees and any new shipping costs if the package is resent.
What if I provide an incorrect shipping address?
It's the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not liable for delivery issues caused by an incorrect or incomplete address, and any additional costs from redelivery will be charged to the customer.
Returns & Exchanges
What is your return window?
You have 14 days from the date of delivery to request a return. The item must be unused and in its original packaging, and you will need your receipt or proof of purchase.
Are there any fees for returns?
A restocking fee of 10% of the item's value (capped at a maximum of 35 EUR) applies to cover handling, repackaging and testing, and will be deducted from your refund. Return shipping is paid by the customer and is non-refundable.
Which products can't be returned?
Items in our Accessories & Spare Parts, Battery Pack, Bundles, and Merchandise collections are final sale and cannot be returned or cancelled. Sale-priced items are also final sale.
Can I exchange a product?
We only replace items that arrive defective or damaged. To request an exchange, email us at support@musotoku.com.
Warranty
What warranty comes with my purchase?
All MUSOTOKU products include a 1-year limited warranty from the date of purchase, covering manufacturing defects in materials or workmanship under normal use.
What isn't covered by the warranty?
- Misuse, accidents, or improper handling
- Normal wear and tear
- Damage caused by unauthorized repairs or modifications
- Consumable parts (such as batteries or accessories), unless proven defective at the time of delivery
Because our products are sold exclusively for professional use, the legal warranty period for consumer goods may not apply, in accordance with EU regulations. By purchasing through this website, you confirm that you are acquiring the product for professional purposes.
Contact Us
Still have a question? Reach out to our team:
- Email: support@musotoku.com
- Phone: +34 912 530 725
- MUSOTOKU (EXINOM CORE SL), Calle Aranjuez 513, 28805 Alcala de Henares, Madrid, Spain